Ecommerce returns processing, sorted your way
Every return that comes back to our Glendale warehouse is identified, inspected and sorted the way you decide: back on the shelf, set aside, or repaired and re-bagged.
- Same-day shipping
- First month free
- No order minimums
- Free setup & integrations
What happens to a return at our warehouse
Returns processing is the reverse of an order, with one extra step: deciding whether the item can be sold again.
It arrives
Your customer sends the parcel back to our Glendale warehouse, from any of your sales channels.
We identify it
Each item is matched to its product, so the right SKU gets the stock back.
We inspect it
Tags, packaging, wear and damage are checked against the rules you set for your products.
It goes where you decide
Back on the shelf, set aside, or repaired, re-tagged and re-bagged to be sold again.
Returns processing pricing
Say 50 returns come back in a month, with 1.2 items in an average return. This is what processing them costs.
Example: 50 returns
- Returns, 50 × $1.00$50.00
- Items, 60 × $0.75$45.00
Every return
$1.00per return+$0.75per item
- Repair, re-tag, re-bag$45 / hour
- RestockingIncluded
- SetupFree
- Account fee, first month
Regular price $250, now $0
Launch offer applied
Why returns belong with your fulfillment warehouse
When returns go to the same warehouse that ships your orders, a restocked item is back in your available stock as soon as it passes inspection. There is no box of returns waiting in an office for someone to sort.
One stock for every channel
A return from Amazon can be sold again on Shopify or TikTok Shop, because every channel draws from the same inventory in our warehouse.
Your rules, applied every time
Tell us once what counts as sellable for your products: tags on, packaging unopened, no marks. We apply the same rules to every return, so your customers get the quality they expect from a restocked item.
Damaged items stay out of orders
Anything that does not pass is kept apart from sellable stock, so it is never picked for a new order by mistake.
Why Glendale, CA
Returns come back to our warehouse in Glendale, in Los Angeles County, where the stock they rejoin is kept. Every major carrier delivers and picks up in the area.
More about our Glendale warehouse- Downtown LA
- ~9 mi by road
- Burbank Airport
- ~8 mi by road
- LAX
- ~21 mi by road
Returns processing questions
Something else? Write to info@interstailor.com.
How much does returns processing cost?
$1.00 per return plus $0.75 per item in it. Repair, re-tagging and re-bagging to make an item sellable again is $45 per hour.
What happens to an item that cannot be sold again?
It is set aside, separate from sellable stock, and handled as you instruct.
Where do my customers send returns?
To our warehouse in Glendale, California. Use our warehouse address on your return labels or return instructions.
Street address: TODO
Do restocked items go back on sale?
Yes. A return that passes inspection goes back on the shelf and back into your available stock, ready for the next order.
Do you handle returns from every sales channel?
Yes. Returns from Shopify, Amazon, Walmart, TikTok Shop, Etsy, eBay and our other integrations come back to the same warehouse and are processed the same way.
Keep reading
Send your returns somewhere useful
Tell us what you sell, how many returns a month you get and what makes an item sellable. We reply with a quote.
- Emailinfo@interstailor.com
- WarehouseGlendale, CA TODO street address
- Launch offerNo account fee for your first month